Terms & Conditions

These Terms & Conditions govern your access to and use of thekuka.com.

By using this Website or placing an order, you agree to be legally bound by these Terms.

1. Eligibility

You represent and warrant that:

• You are at least 18 years of age.
• You are legally capable of entering into binding contracts.
• The information provided by you is accurate and complete.

2. Products

The Kuka specializes in handcrafted wall décor, ceramic products, and home décor products.

Due to the handmade nature of many products:

• Slight variations in color
• Texture
• Finish
• Glaze
• Brush strokes
• Dimensions

are natural characteristics and shall not be considered defects.

Product photographs are illustrative only. Actual colours may vary depending on lighting, display settings, and manufacturing variations.

3. Pricing

All prices are listed in Indian Rupees (INR).

Prices may change without prior notice.

If an incorrect price is displayed due to a technical or human error, we reserve the right to cancel the order and issue a full refund.

4. Orders

An order is accepted only after successful payment verification.

We reserve the right to:

• Refuse any order
• Cancel suspicious orders
• Request identity verification
• Limit purchase quantities

5. Payments

Payments are processed through secure payment gateways.

The Kuka is not responsible for payment gateway failures, banking delays, or transaction errors beyond our control.

6. Shipping & Delivery

Delivery timelines are estimates only.

Delays caused by:

• Courier partners
• Weather
• Natural disasters
• Public holidays
• Government restrictions
• Remote delivery locations

shall not constitute grounds for cancellation or compensation.

Customers are responsible for providing an accurate delivery address.

7. Cancellation

Orders may be cancelled only before production or dispatch begins.

Once production, packaging, or shipment has commenced, cancellation requests may be declined.

8. Returns, Replacements & Refunds

Returns, replacements, and refunds shall be governed exclusively by our Refund Policy.

9. Intellectual Property

All Website content including:

• Product images
• Designs
• Logos
• Graphics
• Text
• Videos
• Product descriptions

are the exclusive intellectual property of The Kuka or its licensors.

Unauthorized copying, reproduction, distribution, modification, or commercial use is prohibited.

10. Disclaimer

Products are sold “as is” and “as available.”

Except as required by law, we disclaim all warranties, whether express or implied.

11. Limitation of Liability

To the maximum extent permitted under applicable law, The Kuka shall not be liable for:

• Indirect damages
• Incidental damages
• Consequential damages
• Loss of profits
• Business interruption
• Data loss

Our maximum liability shall not exceed the purchase price of the product giving rise to the claim.

12. Force Majeure

The Kuka shall not be liable for any delay or failure arising from events beyond its reasonable control, including natural disasters, strikes, pandemics, governmental actions, transport disruptions, or other force majeure events.

13. Governing Law

These Terms shall be governed by the laws of India.

Any dispute shall be subject to the exclusive jurisdiction of the competent courts where Prutha Techno Market Pvt. Ltd. has its registered office.

14. Contact

Email: info@pruthatek.com