How Can We Help You Today?

Standard orders are dispatched within 2–3 business days and delivered within 7–10 working days across India. Custom-printed wall plates take approximately 8–12 working days due to tailored printing, UV coating, and meticulous quality inspection.

Address changes are only possible before your order is dispatched. If you need to update your delivery address, please reach out to customer support at info@thekuka.com or call +91 9909918809 immediately with your Order ID.

Delays may occasionally happen during peak festive periods, severe weather, or logistics carrier backlogs. If your delivery exceeds the estimated timeframe, please contact our support team with your Order ID and we will escalate it with our shipping partners.

We accept 100% secure digital payments powered by Razorpay. Supported methods include UPI (Google Pay, PhonePe, Paytm, BHIM), Debit & Credit Cards (Visa, MasterCard, RuPay, Amex), Net Banking across 50+ banks, and supported digital wallets with 256-bit SSL encryption.

Don't worry! In rare instances of temporary banking network latency, the payment might take a few minutes to reconcile. Please check your email inbox (and spam folder) for confirmation. If you don't receive an Order ID within 1 hour, email us at info@thekuka.com with your bank transaction reference or screenshot, and we will verify and confirm your order promptly.

No. All prices displayed on The Kuka are inclusive of applicable GST. Shipping charges (if applicable) are clearly calculated and shown at checkout before you complete payment.

You can visit our 'Customize Product' page to upload any high-resolution photo, family portrait, custom design, or artwork. Select your preferred plate material (Ceramic or Natural Teakwood) and size (7.5", 9", 10", or 12"). Our artisans print your artwork using fade-resistant UV inks with a protective gloss or matte sealant.

For the sharpest, gallery-grade results, we recommend uploading high-resolution JPEG or PNG images (at least 1500x1500px, 300 DPI). Avoid screenshots or heavily compressed photos to prevent pixelation during printing.

The Gallery Wall Curator is an interactive tool on our homepage that allows you to preview wall plate arrangements on simulated living room, dining room, and cafe walls. You can swap plates, test different color palettes, and curate a cohesive set before adding the whole collection to your cart.

As each piece is custom-inspected and fragile, The Kuka follows a strict No Refund Policy for change of mind or personal preference. However, we offer 100% Free Instant Replacements in the rare event of transit damage or incorrect product delivery.

Please contact our support team within 48 hours of delivery at info@thekuka.com or +91 9909918809 with: (1) Your Order ID, (2) Photos of the damaged item & shipping box, and (3) A continuous unboxing video recorded from before opening the package. Once verified, we will ship a replacement free of charge.

Orders can be cancelled only before production or shipping dispatch has begun. Once an order is processed, custom-printed, or handed over to our courier partner, cancellations cannot be accepted.

Yes! Every decorative wall plate from The Kuka is equipped with pre-installed hanging fixtures on the reverse side. You can mount them securely using standard wall hooks or screws. We also provide matching display stands for tabletop or console displays.

Gently wipe the surface with a soft, dry microfibre cloth to remove dust. Do not submerge plates in water or use harsh abrasive chemical cleaners, as our protective UV sealant preserves the brilliant finish naturally.

No! You can freely browse our entire collection, use the Gallery Wall Curator, read all help guides, and contact our customer support team without logging in or creating an account.

During checkout, enter your promo or coupon code in the 'Apply Coupon' field and click Apply. The discount will be instantly deducted from your order subtotal. Registered users can also view active coupons in their Dashboard under the Coupons tab.