Returns & Refunds Policy

We want you to love your purchase from The Kuka. Since many wall décor and ceramic items are fragile and/or handmade, returns are handled with specific conditions.

1. Returns Eligibility

We accept returns/replacements only in these cases:

• You received a damaged item (transit damage).
• You received the wrong item.
• You received an item with a manufacturing defect (verified).

We do not accept returns for minor variations in color/texture/glaze, as handmade items naturally vary.

2. Reporting Window

Any damage/defect/wrong item must be reported within 48 hours of delivery. Requests submitted after this window may not be accepted.

3. Evidence Required

To process your request, please provide:

• Unboxing video (continuous, no cuts) from opening the sealed package.
• Photos of outer packaging, inner packaging, and the product.
• Order ID and a short description of the issue.

Email everything to info@pruthatek.com.

4. Replacement / Refund Decision

After verification, we will offer one of the following based on feasibility:

• Replacement (same item, subject to availability)
• Store credit
• Refund to original payment method

For fragile products, replacements are prioritized when possible.

5. Refund Timelines

• Once approved, refunds are initiated within 3–7 business days.
• Bank/payment gateway processing may take additional time depending on your bank.

6. Cancellations

Cancellation requests should be made as soon as possible. If the order is already dispatched or production/custom work has started, cancellation may not be possible.

7. Non-Returnable Items

• Items bought during clearance/flash sales (unless damaged or incorrect item received).
• Custom/Personalized orders (unless damaged in transit or incorrect item received).
• Items without original packaging (where return pickup is applicable).

8. Contact

For support, email info@pruthatek.com with your Order ID and issue details.