Returns, Replacement & Refund Policy

At The Kuka, each product is carefully handcrafted and quality-checked before dispatch.

1. No Refund Policy

All sales are final.

The Kuka follows a strict No Refund Policy.

Once an order has been confirmed and payment has been successfully processed:

• No refunds will be issued.
• Refund requests based on change of mind, personal preference, incorrect selection, or accidental purchase will not be accepted.

2. Order Cancellation

Orders cannot be cancelled once:

• Production has begun;
• Packaging has commenced; or
• The order has been handed over to the courier partner.

3. Replacement Eligibility

A replacement may be approved only if:

• The product received is damaged during transit;
• The wrong product has been delivered; or
• The product has a significant manufacturing defect.

Minor variations in colour, texture, finish, dimensions, or handcrafted appearance are not considered defects.

4. Reporting Damages

To request a replacement, customers must contact us within 48 hours of delivery and provide:

• Order Number
• Clear photographs of the product
• Photographs of the shipping package
• A continuous unboxing video recorded from before opening the package until the product is fully revealed

Failure to provide the required evidence may result in rejection of the replacement request.

5. Inspection

All replacement requests are subject to verification and approval by The Kuka.

If approved, we will replace the product with the same item or, if unavailable, an equivalent product of similar value at our discretion.

6. Non-Returnable Items

The following items are not eligible for return, replacement, or refund unless damaged or incorrectly delivered:

• Handmade ceramic products
• Wall décor
• Customized products
• Personalized products
• Sale or clearance items
• Gift cards

7. Shipping Charges

Shipping charges are non-refundable.

Where a replacement is approved due to our error or transit damage, replacement shipping costs will be borne by The Kuka.

8. Contact

For replacement requests, contact: