Shipping Policy

This Shipping Policy explains how The Kuka processes and delivers orders. If you have questions, contact info@thekuka.com.

1. Order Processing Time

• Standard processing: 1–3 business days (excluding Sundays/holidays).
• Custom made-to-order furniture items may require 2 to 4 weeks for production and curing.
• During high-demand periods, processing may take longer. We’ll keep you updated.

2. Delivery Timelines

• Metro cities: typically 2–5 business days after dispatch.
• Non-metro / remote areas: typically 4–10 business days after dispatch.
• Timelines are estimates and depend on courier operations and location accessibility.

3. Shipping Charges

Shipping charges (if applicable) are shown at checkout before you confirm payment. Promotional/free shipping offers may apply during specific periods.

4. Packaging

Wooden furniture, ceramics, and fragile items are packed with multi-layer protective padding, edge guards, and wooden crates to minimize transit damage.

5. Address & Delivery Attempts

Please ensure your address and phone number are correct. If a shipment is returned due to incorrect details or failed delivery attempts, reshipping may require an additional shipping charge.

6. Tracking

Once dispatched, we share tracking details via email/SMS/WhatsApp (where available). Tracking updates are maintained by the courier partner.

7. Damaged Items in Transit

Important:

• Record an unboxing video from start to finish (no cuts) when opening the package.
• Take clear photos of the outer box, inner packaging, and the damaged product.
• Report the issue within 48 hours of delivery by emailing info@thekuka.com with evidence.

If approved after verification, we will arrange a replacement as per our Cancellation & Replacement Policy.